Refund policy

REFUND POLICY | Harbor & Hammer Co.

Returns Forged with Integrity & Coastal Precision

At Harbor & Hammer Co., we build every customer interaction with the same craftsmanship we apply to our products. Our return framework is engineered for clarity, efficiency, and unwavering support—because your trust is earned through consistent, transparent action. By placing an order through our website, you acknowledge and agree to the guidelines outlined below. This policy applies exclusively to domestic orders shipped within the United States.

🗓️ 30-Day Return Eligibility

You have exactly 30 calendar days from the confirmed delivery date of your order to initiate a return. To qualify, the item must remain in its original, untouched state: unworn, unused, unaltered, with all original tags securely attached, and housed in its original packaging. A valid order confirmation, digital receipt, or proof of purchase is required to verify the transaction and expedite processing.

🔄 Authorized Return Workflow

  1. Submit Request: Email our support division at care@harborandhammerco.com with your order number and a concise explanation for your return.
  2. Receive Documentation: Once our team reviews and approves your request (typically within one business day), we will issue a prepaid return shipping label alongside clear packaging and drop-off instructions.
  3. Quality Verification & Resolution: After your return arrives at our fulfillment center, our team will conduct a standard inspection (usually within 5–7 business days). Upon confirmation of eligibility, we will immediately dispatch your replacement product at zero additional cost. Please note: items returned without prior written authorization will not be processed or accepted into our inventory.

📦 Damaged, Defective, or Incorrect Shipments

We implement rigorous quality controls before dispatch, but transit variables or fulfillment variances can occasionally occur. Please inspect your package immediately upon delivery. If you identify manufacturing defects, shipping damage, or receive an incorrect item, notify us promptly at care@harborandhammerco.com. We will assess the situation swiftly and implement a resolution aligned with your preference.

🔁 Exchange Protocol

Exchanges are exclusively available for items that arrive damaged, defective, incorrectly sized, or shipped in error. To initiate an exchange, contact our support team at care@harborandhammerco.com with your order reference and the specific replacement required. We will coordinate the logistics transparently and efficiently.

💲 Zero-Fee Structure

  • Restocking Charge: None. We do not impose administrative or restocking fees.
  • Return Shipping Cost: Fully covered by Harbor & Hammer Co. for all authorized returns.

🛑 Order Cancellations & Refund Timing

If your order remains in the pre-fulfillment phase and has not yet been transferred to our shipping carrier, you may cancel it at any time for a complete, immediate refund. Once your order has been packaged and a tracking identifier (via UPS, DHL, or USPS) has been issued, cancellations are no longer administratively feasible. In such cases, please allow the shipment to arrive and then initiate the standard return procedure.

📝 Policy Acknowledgment

These guidelines are specifically structured for Harbor & Hammer Co. to balance consumer protection with operational sustainability. We recommend reviewing this policy prior to checkout. Should any provision require clarification, our team remains available at care@harborandhammerco.com.

🏢 Business Details
Store Name: Harbor & Hammer Co.
Address: 5219 Waterfront Avenue, Seattle, Washington 98101, United States
Phone: +1 206-774-9283
Email: care@harborandhammerco.com